FAQ

Coinpay.cr is a platform tool to manage cryptocoins. It offers electronic accounts where you can receive, exchange, buy or sell crypto assets. It is risk free, safe, and stable (7 years on the market) with minimal costs to maximize your benefits. Register your online account and verify it with a user-friendly system that allows you to process your transactions from any of your mobile devices or computers. It is fast, easy, and safe no matter where you are.

Our Services:

• Purchasing and selling cryptocoins using your available balance.
• Purchasing of cryptocoins using a credit or debit card.
• Transfers of cryptocurrencies between platforms.
• Transfers of cryptocurrencies and dollars between Coinpay users at no cost
• Payment of public and other services.
• Debit card.
• Withdrawal transfers to your bank account.
• Gift cards.
• Referral system.
• Business options.

You can also enjoy a range of commercial services which are very useful tools for your business. For example, you can offer your company’s products and services to expand your market in the online store. You can also create accounts for your staff in stores. This is a business service that allows a company owner to receive incomes in different branches or from affiliated merchants in a safe and comfortable way.

We offer Google 2FA and 2FA Authy security.

Whatever you want to ask us, we will be willing to help you, you can contact us at the email address [email protected]

You can also visit our official sites:

Facebook: https://www.facebook.com/Coinpaycr/

Instagram: https://www.instagram.com/coinpay.cr/

Linkedin: https://www.linkedin.com/company/coinpaycr/

Youtube: https://www.youtube.com/channel/UC4Mv9z7hfvTg_znh7eKFaDA

*Coinpay.cr and affiliates are NOT a pyramid investment business. We are not part of an external company. We only offer the services posted on the webpage you are currently using.

*Coinpay.cr and affiliates do NOT request advance payments to open accounts. We only charge card-related costs. By no means, we make calls to request your password or access to your account.

Technology has revolutionized the way businesses operate and the way we interact with each other. One technology that has helped to shape this revolution is blockchain. Blockchain has become an integral technology in many industries, providing greater trust and transparency in how exchanges are made. A promising technology that has grown out of blockchain is Coinpay.cr. CoinPay is a payment gateway that enables businesses to accept cryptocurrency payments easily and securely. This paper will discuss the benefits of using CoinPay and how businesses can take advantage of this technology.

CoinPay is a new and exciting payment gateway that takes advantage of blockchain technology. The technology behind CoinPay allows businesses to accept payments in cryptocurrency. The platform is designed to make it easy and secure for businesses to accept cryptocurrency payments, allowing them to quickly access payments in a variety of currencies.

The use of CoinPay has a number of benefits that businesses can take advantage of. By accepting cryptocurrency payments, businesses can reduce transaction costs, increase safety, greater global access and greater transparency. . Transactions are fast and secure, eliminating the need for middlemen and reducing the risk associated with traditional banking systems. By accepting multiple cryptocurrencies, businesses can also quickly access payments from a large customer base all over the world.

Additionally, the use of blockchain technology makes data more transparent and secure. Transactions are tracked chronologically and securely, allowing for greater trust and transparency. This allows businesses to quickly access payment information and easily reconcile payments.

1. Access https://coinpay.cr/
2. In the Home Page, on the top panel, click on the first option: Register.
3. Two boxes will pop up: Personal Account and Business Account. Choose the one that fits best to your needs and press: Create Account.
4. An initial form will pop up: Fill in the blank fields. Your password must have 8 characters including lower and upper cases, and symbols. (Remember to click on the Not a Robot box.) Click on Create Account.
5. The system will display a Welcome message and will send you a link to the email address provided.
6. In the email sent by the system, click on ACTIVE ACCOUNT HERE, your account will get activated and you will be redirected to the Login page. Type your email address and password to log in.
7. Click on My Account / Account Information and click on the lower right corner button: VERIFICATION REQUEST.
8. Complete the form with your personal information and click on CONTINUE. Add your current address and click on CONTINUE.
9. The system will request the documents required to create the account: identification card and address receipt (see document requirements). You should send them in a PDF, JEPG or PNG format to the following email address: [email protected]
10. Click on COMPLETE PROCESS. A window showing the REQUEST NUMBER and its STATUS will pop up. You will receive a follow up email to let you know that the verification is in progress.

Our team validates if the documents provided are correct. This process takes around 24 hours. As soon as it is ready, you will be able to see a box that says VERIFIED USER or you will get an email confirming this.

Documents we require for second level verification.

Personal User

Must be sent to the email address: [email protected] in a PDF, PNG or JEPG format.

Address Receipt

• Public Services (water, power, phone, cable or internet) and/or bank account statement.
  (It doesn’t have to be under your name, but it must have your home address, which should be the same as the one registered in your personal information.)
• It should have been issued less than 3 months ago.
• It must be a complete, legible, and color image.
• We do not accept any type of voucher, tax invoices, fast food receipts, credit card or loan payment receipts, UBER receipts, receipts of money sent overseas or cell phone payment receipts.
• These documents must be sent to the email address: [email protected] in a PDF, PNG or JEPG format.

Identification

• The identification (identification card) or passport copies must show both sides of the document.
• It must be valid, and it cannot be close to its expiration date.
• Documents must present a complete, legible, and color image.

Business User

Documents must be sent to the email address: [email protected] in a PDF, PNG or JEPG format.

Address Receipt

• Public Services (water, power, phone, cable or internet) and/or bank account statement.
  (It doesn’t have to be under your name, but it must have your home address, which should be the same as the one registered in your personal information. )
• It should have been issued less than 3 months ago.
• It must be a complete, legible, and color image.
• These documents must be sent to the email address: [email protected] in a PDF, PNG or JEPG format.

Entity Documents

• Legal entity (Registration Office: issued less than 3 months ago - digital: issued less than 15 days ago)
• Shareholding (issued less than 3 months ago)
• The identifications (identification card) or passport copies of the shareholders (those with more than 10% participation) must show both sides of the document.
• It must be valid, and it cannot be close to its expiration date.
• Documents must present a complete, legible, and color image.

To change the password proceed as follows:

1. On the Home page enter LOGIN.
2. Click on the question Forgot your password?.
3. Type your email address.
4. Click on the blue button: SEND or SUBMIT.
5. You will receive an email, so you can change your password.

If you are having trouble logging in to CoinPay.cr or the app logs you out when logging in, you may need to refresh your cache.
Refreshing your cache can fix a number of issues, including:

1. Login issues
2. App loading issues
3. Problems with displaying information

Refresh cache using keyboard shortcuts and gestures

Windows:
Press Ctrl + F5 in Chrome or Firefox.
Press Ctrl + Shift + R in Microsoft Edge.

Mac:
Press Command + R in Safari or Chrome.
Press Command + Option + R in Firefox.

To refresh the cache using gesture on mobile devices:
Swipe down from the top of the screen in Safari or Chrome and release your finger when the web page has been reloaded.

On computers with a trackpad:
Two-finger click on the web page in Safari or Chrome, "Reload page".
Please note that these methods only work on some browsers and devices.

Additional Tips:

1. Make sure you have a stable internet connection.
2. Close all other applications running in the background.
3. Restart your device.
4. Update the CoinPay.cr application to the latest version.

*If the problem persists after refreshing the cache, please contact our support team via chat found on the website.*

iOS and iPadOS installation

1. Open the Share menu, available at the bottom or top of the browser.
2. Click Add to Home Screen.
3. Confirm the name of the app; the name is user-editable.
4. Click Add. On iOS and iPadOS, bookmarks to websites and PWAs look the same on the home screen.

Android installation

1. Open the top right menu of the browser.
2. Tap on Install application.
3. Confirm installing application.
4. Tap Add to Home Screen.

If you have accidentally exited the page during the account opening process on Coinpay.CR and cannot find the option to enter the verification code sent to your email, do not worry.

In this case, you have already created the account. What you need to do is simply go to the Login option and access your account using the username and password you previously set.

Once you log in, the system will automatically redirect you to verify your email again. You just need to click on the link to enter the page, and the system will take you directly to the email confirmation.

This process ensures that you can activate your account and enjoy the excellent services awaiting you.

Two Factor authenticator

The Google Authenticator is used for security purposes when logging in. It provides greater safety when you access your account, the two-step verification process protects you from people with malicious intent even if they have your password. Take a few minutes to activate your Google two-step verification process for increased security.

How does it work?

1. Enter your password.
2. A text message with a code will be sent to your phone.
3. You can only use the code once.
4. Type the code in the device where you want to log in to verify your identity.
5. You can also choose the Google Message: Whenever we have to validate your identity to log in, we will send a message to your phone. Then, you should touch it to confirm or indicate that you haven't tried to log in, so we can protect your account.
6. You can also choose to buy a security key, which is a small device that verifies your identity when you log in. Whenever we have to validate your identity, you must connect the key to your phone, tablet or computer.

Two-Factor Authenticator Configuration

1. On your phone or android tablet, open Settings > Google > Google Account.
2. On the upper side, click on SECURITY.
3. On the "How to access Google" section, click on "TWO-STEP-VERIFICATION".
4. Click on BEGIN.
5. Follow the steps shown on the screen.
6. On the homepage, you must mark the "Two-Factor Authenticator" box.
7. On the "How to access Google" section, click on "TWO-STEP-VERIFICATION".
8. Click on BEGIN.
9. Follow the steps shown on the screen.
10. On the CoinPAY login page, you must mark the "Two-Factor Authenticator" box.

How can it be deleted?

To delete 2Factor from your account, you must send an email from your account’s email to: [email protected]

• You should present a copy of your identification. On the same page where the copy of your ID is, specify that you are requesting a reset for 2F.
  The paper should be signed, and the date and our page's web address should be included.
• Take a picture holding this paper. It must be a high-quality picture where your face can be clearly identified.
• Send us the picture where you are holding the paper.
• The email should specify that you are requesting a 2F reset.

Authy

Authy protects your transactions. It provides extra security to your transactions because it requests authorization directly to your phone (previously registered with your personal information). For every outgoing transaction from your balance, Authy will send a message, so you can confirm or deny it from your phone. This allows a wider limit range to exit coins without any manual approval or email from our end due to the security it provides.

Installation

*To install Authy, you must request a guideline on the [email protected] email.

How can it be deleted?

To add, update or delete a number in Authy:

1. Open your Google account.
2. Go to "Manage your Google account".
3. In the "Personal Information" section, select CONTACT INFORMATION > TELEPHONE.
4. You can choose to do as follows:
   *Add a number: next to the number, select "Add a recovery telephone number to protect your account", choose the country from the menu and enter it.
   *Change number: next to the number, select "Edit" (pencil) > Update Number.
   *Delete number: next to the number, select "Delete" (Trash) > Remove Number.
5. Follow the instructions displayed on the box.

What are the available cryptocurrencies?

We have support for more than 23 major crypto assets where you can manage your cryptocurrencies

You can also buy more than 50 different types of cryptocurrencies in the option BUY CRYPTO that appears in the section CRYPTO.

What to do if the cryptocurrencies are not shown in the “BUY” or “SALE” sections?

If the cryptocurrencies are not shown when buying or selling, you must activate the wallet and to achieve this it is necessary that you generate at least one wallet address, then you can return to the buy or sell section. For example for bitcoins:

1. Crypto.
2. Bitcoin BTC.
3. Account Bitcoin addresses
4. Click on "New Address"

Cryptocurrencies Purchase

1. Crypto.
2. Buy.
3. Select the virtual currency you want to buy.
4. Enter the dollar amount in the "Amount (USD)" box.
5. Click on the "buy" button.
6. If you have Authy, you will get a message to your phone, so you can authorize the transaction.

Cryptocurrencies Sell

1. Crypto.
2. Sell.
3. Select the virtual currency you want to sell.
4. You can choose a preset percentage of the amount to sell.
5. If you want to sell another amount, type the amount in either dollars or virtual currency in the last two boxes.
6. Press the sell button.

Cryptocurrencies purchase with a card

1. Crypto.
2. Go to Crypto Buy with a card.
3. Type the amount of dollars you want to purchase.
4. Select the cryptocurrency you want to purchase.
5. If the cryptocurrency is one of our wallets, click on "Continue".
6. Otherwise, a box will pop up, so you can type the hash address where you want to receive the coins. Click on "Continue".
7. You will see the Confirm Action box. Where the amount of coins you will receive is displayed. Click on "Send Request".
8. The form to submit your card’s information will pop up. Click on "Next".
9. Choose your crypto-account cryptocurrency. (card)
10. Upload your identification document and complete another form. Upload the document.
11. Your payment request will be processed. The cryptocurrency deposit is completed in a few minutes.
12. You receive a confirmation email.

Receiving coins from another platform

1. Go to WALLET and select the cryptocurrency that you want to enter. For example, BITCOIN WALLET.
2. Click on: NEW BITCOIN ADDRESS. (Skip this step if you have already created an address.)
3. You can see the BITCOIN ADDRESSES section towards the bottom of the page. This is where the address is created. Copy it and send it to the other wallet's owner, so he can send the coins.
4. You will receive an email confirmation once the coins are in your Coinpay.cr account.
5. They will be visible in the corresponding cryptocurrency balance.

Sending cryptocurrencies to another platform

1. Go to WALLET and select the cryptocurrency that you want to enter. For example, BITCOIN WALLET.
2. You must authorize the recipient address by clicking on the Authorize New button.
3. A window will pop up, and you must type a personal description and paste the address provided. Click on Add Address.
4. Check your email to get the four-digit verification code. The window where you type the code will pop up. This will confirm that you are the account holder. You will get confirmation if the code was submitted correctly.
5. The address is added to your account's Address tab. You will be able to choose from all the submitted addresses in future transactions.
6. Type the amount of coins in the AMOUNT field.
7. Type a description in the DESCRIPTION field.
8. Click on TRANSFER AMOUNT. (The coins will be sent.)
9. You will receive an email to authorize the transaction. If you have AUTHY, you will get a message in your phone to authorize the transaction. If you do not authorize it, the transaction will be cancelled after 15 minutes, and your balance will be reimbursed.

Hash Address

The address of a cryptocoin transfer is a series of 26 to 36 alphanumeric characters, which has the destination information for a cryptocoins transfer. Each generated address has the same information, so you can generate one for all your transferring transactions.The addresses are unique and not transferable. You can use the cryptocoin transferring addresses more than once. The numbers change in every transfer for security and privacy reasons, but all the addresses generated in your crypto-account are the same and continue working and crediting funds, even if they are old addresses. This means that if you use an address on a webpage or you share it with a person, you will be able to keep using it to send coins to your account even if a new address has been generated by your account.

Addresses could start with the following letters:

• Public Bitcoin: number 1
• Multiple Signature Bitcoin, number 3
• itecoin: letter L
• Dash: letter X
• Bulwark: letter B
• Smart Cash: letter S

Check transfers in Blockchain

You can access blockchain to check your cryptocoin transfers from platform to platform:

1. Go to: https://www.blockchain.com/explorer
2. Paste the hash address on the FIND YOUR TRANSACTION box.
3. Click on SEARCH.
4. Choose the cryptocurrency that is being processed from the menu bar.
5. First, it shows all the transfers done by this hash address.
6. The transferred amounts are shown below.
7. If the amount you are looking for is in the list, it should have a minimum of 6 confirmations to reach its destiny. Once you click on the circle located on one side, it should say SPENT.

SCC Coin

Safe Capital Coin is a cryptocurrency created by Coinpay.cr and is worth $0.25 USD. You get when you refer users to our platform by following these steps:

1. CRYPTO-ACCOUNT.
2. REWARDS.
3. According to the type of crypto-account that your affiliate will open, choose MY AFFILIATE ADDRESS FOR PERSONAL or COMMERCIAL SIGNUP and copy the link by pressing the button that says COPY.
4. Email this link to the person you want to refer.
5. The person must paste the link on the browser url
6. Automatically enters the page and the registration form is displayed.
7. Must register normally.

You earn 1 Safe Capital Coin when your referral makes the following movements:

• Account opening
• Received deposits
• Getting a card
• Buying and selling cryptocoins.

* They can be exchanged with other Coinpay users for other cryptocurrencies or for dollars in the EXCHANGE section.

Limit Orders

In this section you can buy and sell Bitcoins and choose the price and the amount you want according to the behavior of the lists that appear on the left side. You must pay a subscription to use this service, it can be $ 10 weekly or $ 30 monthly. To participate follow the route shown below:

1. Crypto.
2. Limit Orders.
3. Choose the purchase price by clicking on the red numbers and the sale price on the green numbers.
4. You can change the quantity in the box.
5. Click on buy or sell.
6. Currencies are displayed on your balance.

Crypto-account movements

You can see the movements of your crypto-account in the balance of each currency:

1. Dashboard.
2. Your coins balances.
3. Open the arrow that appears to the right of each balance.
4. Today's transactions appear.
5. Click on the word "TODAY" to choose other periods.

To make deposits from other countries

1. Select the country, bank or action to be carried out for the deposit and fill out the information.
2. In this same section, you must fill out the deposit notification with the details of the bank transfer you just sent.
3. Once your deposit notification is sent and approved, it will be credited immediately to your Coinpay.cr account.

Platform deposit notification

1. Select the country, deposit method (bank transfer or SINPE mobile) and currency.
2. Follow the deposit instructions to the letter and transfer to the IBAN for bank transfer or to the phone number for SINPE mobile adding the detail generated by the system to the transfer.
3. Once the deposit has been made following the instructions, the system will credit your deposit instantly.

How to make a withdrawal?

1. In the Withdraw funds from CoinPay.cr section, add the details of the bank account to which you wish to apply the withdrawal.
2. Select the currency and the withdrawal amount you want to apply.
3. Once the withdrawal is sent and approved, it will be credited to your bank account.

• There's no cost for adding cryptocurrencies from another wallet.
• There´s no cost for transferring cryptocurrencies to another wallet.
• Each wallet shows the corresponding fee for each cryptocurrency, which are the only commissions for mining.

Blockchain is a digital ledger that records information chronologically and securely. This ledger makes it possible to trace the history of digital transactions and associated data. The most commonly known use for blockchain technology is in cryptocurrency. Bitcoin is the most well-known cryptocurrency using blockchain technology, though many other cryptocurrencies are also based on blockchain. This technology has attracted a lot of interest from a wide range of industries, from the traditional financial sector to the more innovative technology sector.

It prevents duplication and forgery of movements by cryptographically recording each transaction.

It is used to store Bitcoin coins and can hold multiple bitcoin addresses.

It connects with the public blockchain to record coin movements.

It uses private keys (keys) to restrict access to move bitcoin coins.

Bitcoin users with mining equipment that verify transactions by solving complex algorithms and receive a payment or reward for this service, which is taken from the cost that each one pays when sending bitcoins.

Miner machines add verified transactions to the blockchain.

Controls built into the blockain protocol prevent modification of previous transactions so it remains incorruptible.

It is to solve a mathematical problem, it is based on random calculations that aim to find the solution and thus obtain the validation of a block. Whoever decrypts a block will receive a reward, as long as the rest of the network members confirm that the answer is correct, all using the blockchain network from the miners' computers.